Extend observability and bring value to DevOps and customers
Blog post from New Relic
Cognitran plays a crucial role in the automotive industry by providing software as a service (SaaS) that helps leading automotive manufacturers author, manage, and deliver essential diagnostic, repair, and maintenance information for technicians. Their two main offerings, Blaise and ITIS, are hosted on AWS and utilize microservices orchestrated with Terraform, offering global clients like Ford and Harley-Davidson 24/7/365 availability. A key component of Cognitran's operations is the use of New Relic for comprehensive observability, which allows them to monitor system performance, identify anomalies, and optimize customer experience by integrating custom business intelligence. This observability extends to DevOps decisions, enabling the company to proactively address potential issues and share real-time insights with customers, fostering transparency and trust. By leveraging New Relic, Cognitran not only enhances its software's reliability and performance but also empowers customers to make informed decisions, aligning strategic business responses with market trends.