End-User Traces in New Relic Browser: Adding Customer Experience to Distributed Tracing

In the competitive landscape of digital business, maintaining optimal customer experience is crucial, and outages can be costly, with Gartner estimating the average cost at $5,600 per minute. Distributed tracing, specifically through New Relic One, provides essential visibility into applications, helping teams track transaction requests across complex, interconnected back-end services to diagnose and prevent outages. This capability is enhanced by New Relic's support for end-user traces, giving complete visibility from the browser through to back-end services, thus allowing DevOps teams to isolate issues and address latency or errors efficiently. By integrating open-source tools like Zipkin and OpenTelemetry, New Relic One enables a comprehensive understanding of transaction lifecycles, facilitating faster resolution of incidents and improved coordination between front-end and back-end teams.