Crisp moves to ingest-based pricing for monitoring

Crisp, a risk intelligence company, transitioned from a complex array of open-source monitoring tools to a single observability platform by adopting New Relic. Initially, Crisp struggled with unpredictable costs and the complexity of managing various tools during their shift to a Google cloud platform. After revisiting their strategy, they chose New Relic for its predictable pricing model and comprehensive support, which includes New Relic University and extensive documentation. This switch allowed Crisp to streamline operations, reduce the mean time to recovery by 95%, and foster a culture shift towards more proactive monitoring. New Relic's real-time data dashboards enable engineers to quickly identify and address issues, improving workflow efficiency and reducing burnout. Moreover, Crisp's engineers benefit from a faster onboarding process and are encouraged to engage with ongoing training. The company aims to further optimize its business-as-usual metrics to focus more on project-related monitoring, leveraging New Relic's capabilities to enhance risk intelligence for their clients.