Breaking Down Communication Barriers With Observability

27Global leverages data to overcome communication barriers and enhance productivity and quality in its Site Reliability Engineering (SRE) organization, which is crucial for both internal operations and client services. By employing New Relic One, a robust observability platform, and integrating automation tools like Terraform and Ansible, 27Global enables seamless monitoring across its software stack, reducing engineering toil and allowing teams to focus on core tasks. This approach, known as "observability as code," facilitates the collection and visualization of critical data, which is shared via dashboards to ensure consistent communication among globally distributed teams. These practices not only streamline operations but also increase productivity, reduce the mean time to resolution, and provide real-time insights into application and infrastructure performance, ultimately enhancing client satisfaction by preemptively addressing issues before they impact end-users.