Genesys, a leader in cloud contact center solutions, played a crucial role in helping organizations adapt to the COVID-19 pandemic by providing remote capabilities and enabling rapid critical information delivery to customers. The company's all-in-one solution, Genesys Cloud, was accessed for free through April, and over 120 companies were onboarded to use the platform within a short deployment period of 48 hours or less. This helped organizations such as TechStyle Fashion Group and Gleaners Food Bank of Indiana navigate the challenges posed by the pandemic, including remote work arrangements and increased customer inquiries. Genesys' flexibility and born-in-the-cloud architecture enabled hundreds of businesses to safely enable their agents to work from home with minimal assistance, providing ongoing support and innovative solutions to customers during this time.