The cloud has transformed the way businesses operate, but it also creates new challenges, including attaining observability into the cloud ecosystem to manage it correctly. A cloud center of excellence (CCOE) is crucial in developing and implementing cloud solutions, but operational efficiency starts with having tools that provide visibility into cloud infrastructure. An observability platform addresses problems such as bloat, errors, non-compliance, data quality, and automation challenges, enabling a CCOE to streamline infrastructure, identify issues before they cause disruption, achieve compliance, develop deeper operational insights, and leverage automation with confidence.