Cognitran is a software as a service (SaaS) company that provides automotive manufacturers with diagnostic, repair, and maintenance information for technicians through its SaaS platform, which includes authoring and content management tools such as Blaise and ITIS. The company uses New Relic to gain end-to-end observability of its systems and services, allowing it to detect incidents, understand performance impacts, and make data-driven design changes. By leveraging business intelligence from New Relic, Cognitran can analyze trends in customer usage across different markets, gauge demand for ITIS system resources, and optimize Elasticsearch indexes and relational database indexes. The company's use of New Relic also enables it to provide customers with direct access to the same intelligence, enabling them to adjust their processes to improve efficiency without needing support from Cognitran.