FutureTalk: 4 key lessons about effective incident response

In a modern technology stack, complexity can lead to fragility, making incident response processes crucial. However, teams often struggle with collaboration and retrospectives, which are essential for learning from incidents. New Relic's partnership with the SNAFUcatchers project aims to improve incident response by recognizing the importance of teamwork, process-tracing, and maximizing the value of retrospectives. By avoiding the post-mortem "cycle of death" and focusing on learning from incidents, teams can uncover the most pressing sources of risk within their systems and drive meaningful improvements.