Fintech D24's journey to building a payment observability system

At D24, a worldwide payment service provider, they rely on New Relic to better understand their tech stack, discover emerging trends, and address issues before customers are affected. They use New Relic's observability features such as dashboards, custom events, canary deployment metrics, integrated alert systems, logs, and infinite tracing to create a round-the-globe, round-the-clock payments observability system. This enables them to investigate anomalies in real-time, implement solutions quickly, and notify merchants about issues to ensure the best possible experience for their end-users. By leveraging New Relic's tools, D24 has achieved an uptime of more than 99.99% without adding friction to their continuous innovation practices, resulting in a mean time to recovery (MTTR) of less than 5 minutes.

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