How Domino’s UK built an SRE function and modernized reliability operations

Domino's Pizza, a large franchise business with over 1,200 stores across the UK and Ireland, has implemented a Site Reliability Engineering (SRE) capability to support its complex technology stack. The company took an "anatomy of a capability" approach to SRE, dividing it into six dimensions: technical systems, skills, managerial systems, values, routine activities, and learning. This approach is guided by academic theories, including the work of Dorothy Leonard-Barton and David Teece. Domino's uses a microservice architecture, API gateway, and New Relic for monitoring and improving its system proactively. The company establishes golden signals and error budgets to monitor performance and reduce risk in production releases. With this capability-focused approach, Domino's engineers can take a proactive approach to incident response and modernize its change management process.

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