When customers ask about improving customer end-user experience and reducing operating costs in the public cloud, it's often related to stability, performance, and cost control issues. Companies like restaurants and government agencies face unique challenges, such as maintaining a good customer experience while controlling costs. To address these concerns, businesses run scalability testing, but unexpected spikes in traffic can make scaling difficult due to technical complexities. Over-provisioning in the cloud eats into margins, so companies look for ways to minimize it. New Relic helps by providing insights into user experience and resource usage, enabling performance-based cost optimization without impacting customer experience. With features like Kubernetes integration and Lambda integration, customers can understand performance and resource utilization in a single view, right-size services, and optimize cloud costs.