How BlackLine saved $16 million per year by consolidating tools

BlackLine is a cloud-based enterprise software company that automates and controls the financial close process for companies, which relies heavily on the performance of its monitoring tools to ensure seamless operations. The company was using nine different tools to monitor its stack but found it difficult to get a unified view due to fragmentation and high alert volumes. After switching to New Relic, they were able to reduce monitoring tools to one, improve detection times by 50%, and detect issues before they made it into production, resulting in an estimated saving of $16 million per year via proactive monitoring. The new solution also enabled the company to build applications with real-time feedback on usage, reducing the cognitive load for engineers and improving overall customer satisfaction.

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