The New Relic Technical Support team provides round-the-clock assistance from Portland, Dublin, and Tokyo, addressing common queries about New Relic APM 360. Key issues covered in their blog include network connectivity problems with APM agents often caused by locked networks, slow APM UI due to Metric Grouping Issues (MGIs) and hostname explosions, and strategies for deleting APM applications. They also tackle chart loading issues, often linked to browser extensions, unsupported browser versions, or service interruptions. The blog advises on optimizing the Apdex threshold for user satisfaction, suggesting a target Apdex score of around 0.90-0.92 using percentiles, and offers guidance on automating threshold adjustments with NRQL queries. Readers are encouraged to engage with the New Relic community for further support and to explore additional resources for enhancing their APM experience.