3 steps Car IQ took to refocus DevOps from infra maintenance to shipping features

Car IQ has implemented a robust monitoring system using New Relic to enhance the reliability of its real-time financial transactions at petrol pumps, aiming to address issues before customers report them. The company employs dashboards for infrastructure oversight, finely-tuned alerts to avoid alert fatigue, and synthetic monitoring for regular system checks. This integration has significantly improved their mean time to recovery (MTTR), reduced infrastructure issues, and enhanced developer workflow by automating problem detection and resolution. As a result, the company has seen a 50% improvement in engineering team delivery rates, allowing them to focus on innovation and strategic growth rather than constant firefighting. The views expressed in the blog are personal to the author, Christian Gerrard, and do not necessarily represent those of New Relic.