** Hrishikesh Kokate, a Senior Support Engineer at Netlify, has a unique journey that started with his participation in the company's community hub, Netlify Forums. He realized he was enjoying helping others and eventually joined the team, finding it to be a perfect balance of tinkering with tech stacks and collaborating with a globally distributed team. Hrishikesh values patience, technical skills growth, and effective time management as key habits for success in his role. His day-to-day involves a mix of answering customer questions, working on projects, and attending meetings with engineering teams. To maintain work-life balance, he prioritizes breaks, including dinner and short walks outside. Hrishikesh sets himself up for success by setting reminders for the next day and sharing private notes with his team. He advises others to be open to learning, stay open to feedback, and collaborate for improvement in their Support roles.