As a software company, creating a supportive community is crucial for building strong relationships with users. Perry Eising, the Community Manager at Netlify, aims to build an amazing and supportive community that encourages users to raise the bar with their software. With good intentions but no clear answers, Perry is open to learning from his users and sharing his journey in building this community. The goal is to create a space where developers can come together, engage, and share ideas, while also facilitating peer support and collaboration through a forum dedicated to facilitating discussions about product evolution based on user experiences.