How Vapi Uses Neon to Power the Next Generation of Voice Agents

Vapi leverages Neon, a serverless Postgres platform, to enhance its AI voice agents' capabilities, allowing them to handle dynamic and unpredictable workloads efficiently. By integrating advanced language models, text-to-speech engines, and telephony infrastructure, Vapi enables developers to create AI-driven voice applications that can perform tasks such as booking appointments and providing customer support, all while supporting multilingual interactions. Neon's autoscaling features and connection pooling, built on PgBouncer, ensure Vapi's systems can manage thousands of concurrent calls without performance issues. Additionally, Vapi streams data from Neon to ClickHouse via PeerDB for comprehensive log analysis and reporting, allowing for an integrated view of structured call data and raw logs. This setup allows Vapi to scale its operations seamlessly, catering to varying customer demands and providing reliable service across different use cases.