How to Set Up and Redeem Your Neo4j Startup Program Credits

Neo4j’s Startup Program requires approved applicants to complete several manual steps before Aura credits are activated: creating or signing into an Aura Console account directly, locating the organization ID, adding a payment method, emailing the organization ID to Neo4j, and redeeming the emailed activation code in the console’s billing section. A payment method is necessary to release credits, though charges apply only after credits are exhausted, and applicants may use a card or AWS, Azure, or GCP Marketplace billing. Credits generally last 12 months beginning when the organization ID is submitted rather than when the application is approved, while extended inactivity may require reapplication. The initial credit amount is fixed, but startups may qualify for higher tiers through investor verification or public funding announcements. The guidance also addresses rebrands, advising companies to retain active original applicant email addresses for notifications, and duplicate applications, noting that only one application can be activated per company.

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