Workflow-based automation tools present a versatile solution for IT Operations (ITOps) teams by providing a Turing complete programming environment that simplifies the automation of complex systems and processes. These tools are designed to be accessible to both developers and non-developers, offering prepackaged content and integrations that reduce the time-to-value by enabling rapid deployment of automation workflows for common ITOps use cases such as employee lifecycle management, alert management, and compliance. The effectiveness of these tools is determined by the quality of their preconfigured content, documentation, monitoring capabilities, and integration options, which are often achieved through APIs. Additionally, they must support both no-code/low-code and scripting-based automation, ensuring flexibility for diverse user needs. Deployment models range from SaaS to on-premise solutions, with scalability options to accommodate different organizational demands. Valuable features like AI self-hosting, enterprise-grade support, and enhanced security measures further distinguish these tools, allowing organizations to efficiently meet their automation requirements while minimizing maintenance overhead.