MongoDB's Technical Services team provides 24/7 support to customers, addressing complex technical challenges and ensuring their MongoDB deployments run at optimal performance. The team is distributed globally, comprising experts in various fields, who collaborate on internal projects such as developing support tools for performance tuning, benchmarking, and diagnostics. Three team members share their career journeys, highlighting the importance of collaboration, continuous learning, and adapting to new technologies. As Staff Engineers, they work closely with customers, contribute to project development, and participate in leadership initiatives, fostering a culture of expertise sharing and growth within the Technical Services team. The team's diverse backgrounds and experiences enable them to address unique issues and provide holistic support, making MongoDB a compelling choice for those interested in a career in Technical Services.