The MongoDB team is developing and building solutions to support their engineers, with a focus on automation, tooling, and collaboration. The Technical Services Tools Team uses MongoDB Atlas and Stitch to build internal solutions, including a project that automates the Traffic Cop role within the Technical Services Team. This project uses machine learning and algorithmic approaches to provide suggestions for assigning customer issues to engineers based on their skill set and availability. The team encourages collaboration, self-improvement, and innovation, with opportunities for engineers to contribute to tool development and improvement.