How Telcos Are Transforming to Digital Services Providers

The telecommunications industry is undergoing a digital revolution, shifting from traditional service delivery models to customer-centric and diverse digital services. Telcos are embracing platform thinking, offering apps, streaming services, retail platforms, and peer-to-peer payment platforms, and leveraging 5G, IoT, and AI technologies for personalized and real-time user experiences. Pressure on aging networks and business support system infrastructures is increasing, prompting telcos to modernize their applications and evolve to microservices and APIs. MongoDB customers like TIM and Telefónica are using the MongoDB Atlas developer data platform to deliver a robust platform-focused experience, improving both customer and developer experiences. The shift from traditional communications services to digital services requires global telecommunications companies to rethink their monetization strategies, with digital services experiencing a significant five-fold increase in revenue growth between 2010 and 2020.

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