The Technical Services team at MongoDB is a global operation that provides "on-demand" subject matter expertise to customers, helping them overcome blockers and advise on best practices. The team has grown significantly since its inception over nine years ago and has become known for its collaborative culture, technical excellence, and ability to solve complex problems in high-pressure environments. With a diverse range of skills and experiences among its members, the team is well-positioned to tackle a wide range of customer issues, from scaling applications to resolving critical issues with video chat apps. The team's success is attributed to its commitment to technical excellence, intellectual horsepower, and adaptability, as well as its emphasis on career growth and development opportunities.