Building AI With MongoDB: How GoBots AI for E-commerce Increases Retailer Sales Conversion by 40%
Blog post from MongoDB
GoBots, an AI-driven customer service platform, has been working since 2016 to extend the benefits of AI to any retailer on any marketplace, particularly in Latin America. The company uses AI, analytics, and MongoDB Atlas to make e-commerce easier, more convenient, and smarter for brands serving this region. GoBots' NLU model automates customer interactions such as answering questions and resolving issues through intelligent assistants while leveraging data analytics to offer personalized customer experiences. The platform has increased engagement and conversion rates for over 600 clients across Latin America, including major retail brands like Adidas, Bosch, Canon, Chevrolet, Dell, Electrolux, Hering, HP, Nike, and Samsung.
| Trend | Post Mentions | Total Month Mentions | Posts | Companies | MoM |
|---|---|---|---|---|---|
| Vector Search | 5 | 1,815 | 230 | 71 | -13% |
| LLM | 3 | 2,357 | 311 | 115 | -2% |
| AI Model Fine-tuning | 1 | 434 | 113 | 72 | -8% |
| Developer Experience | 1 | 325 | 151 | 83 | -19% |
| Kubernetes | 1 | 1,866 | 194 | 74 | +7% |
| Observability | 1 | 1,444 | 278 | 85 | +25% |
| Real-time | 1 | 2,527 | 623 | 172 | +6% |
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