At MongoDB, customer experience is a core part of their culture and business approach. The company prioritizes understanding its customers' technical and business goals to help them achieve objectives. To put this into practice, MongoDB has implemented several key strategies including a dedicated customer success function, goal-focused onboarding, in-depth success planning, open office hours, and information at your fingertips. These initiatives aim to provide customers with the support and resources they need to get the most out of their investment in MongoDB products. By doing so, MongoDB aims to foster long-term partnerships and drive business outcomes for its customers.