Taylor Francis, a Customer Success Manager at MongoDB, joined the company seeking a challenging role where she could make a real impact on business outcomes. She was drawn to MongoDB's fast-paced environment, customer-centric culture, and innovative product. Francis underwent intensive training and bootcamp sessions to prepare for her new role, which includes teaching the team about MongoDB products and participating in quarterly business reviews. As a Customer Success Manager, Francis owns her book of business, develops technical expertise, and makes autonomous decisions based on data analysis. She finds the role challenging and rewarding, with opportunities to impact the customer lifecycle and work alongside a supportive team that embodies the company's core values, including "Think Big, Go Far."