Spoke, a support ticket platform, uses AI-powered chatbots to simplify workplace queries and save employees time. The company built its system on MongoDB Atlas, leveraging the database's flexible data model and powerful indexes to store knowledge base articles, chatbot callback maps, and other data. By making the switch to MongoDB Atlas, Spoke reduced its engineering hours spent managing the database from 8 per week to zero, allowing the team to focus on developing core features and implementing new technologies like location-based personalization. With MongoDB's automated alerts and optimization suggestions, the team can now anticipate and prevent issues before they arise, ensuring a seamless experience for employees. Spoke's success demonstrates the power of combining AI, machine learning, and scalable database solutions to drive productivity and innovation.