Cognigy and MongoDB are being used by retailers to create conversational chatbot "agents" that provide personalized experiences for their customers. These agents use natural language processing to understand customer queries and take action, completing tasks and solving problems in real-time. The combination of Cognigy's AI agents with MongoDB's flexible and scalable data management enables retailers to deliver responsive, personalized customer service at scale. This integration allows businesses to automate and personalize customer interactions without extensive development efforts, ultimately strengthening customer relationships and driving lasting loyalty.