Heidi’s AI Scribe Scales to 81M Clinical Consultations With MongoDB

Heidi, an Australian AI startup, aims to enhance healthcare by automating administrative tasks, thus allowing clinicians to dedicate more time to patient care. In just 18 months, its AI Care Partner, Heidi Scribe, has reclaimed over 18 million hours for clinicians globally by streamlining tasks like documentation and form filling across various healthcare settings in more than 190 countries. Initially using AWS's Amazon DocumentDB, Heidi faced challenges scaling without downtime, prompting a switch to MongoDB Atlas, which offered a flexible document model and AI-ready features like MongoDB Atlas Vector Search. This transition enabled Heidi to efficiently handle diverse and evolving medical data while ensuring compliance with stringent security regulations. MongoDB's scalability and advanced search capabilities have empowered Heidi to expand its AI toolset, including features like clinical coding and the Ask Heidi tool, which significantly reduces non-clinical workload for clinicians. The platform's efficiency and adaptability not only support Heidi's goal to double global healthcare capacity but also attract top tech talent passionate about transforming healthcare.