Building AI with MongoDB: Conversation Intelligence with Observe.AI

Observe.AI, founded in 2017 and headquartered in California, aims to transform contact center performance through advanced AI technologies, offering live conversation intelligence to improve customer interactions. The company has developed a 40 billion-parameter contact center large language model and a highly accurate Generative AI engine, supporting over 300 organizations in various industries, including notable names like Accolade and Pearson. Utilizing AI and ML techniques such as transformers and advanced natural language processing, Observe.AI enhances its models' accuracy in tasks like text classification and sentiment analysis, employing frameworks like TensorFlow and PyTorch for development. The company leverages MongoDB to handle large datasets, enabling rapid innovation and scalability. On a separate note, MongoDB is transitioning leadership with Chirantan “CJ” Desai set to replace Dev Ittycheria as CEO in 2025, marking a pivotal moment for the company as it prepares for its next growth phase, MongoDB 3.0. CJ's experience from ServiceNow and Cloudflare positions him to lead MongoDB into a new era, aligning with the company's strengths in AI and data-intensive applications.