How to monitor third-party API integrations

Enterprises and SaaS companies often rely on a multitude of external API integrations to enhance customer experience by outsourcing business functionalities to third-party services like Stripe and Algolia. However, integrating numerous vendors can lead to performance and reliability issues that may not be immediately visible, impacting customer satisfaction. Monitoring these integrations is crucial, focusing on metrics such as latency, reliability, availability, and usage to ensure seamless performance. Traditional Application Performance Monitoring (APM) tools fall short in tracking third-party APIs, prompting the need for solutions like Moesif, which employs techniques such as monkey patching and real user API monitoring to capture and analyze API calls effectively. By leveraging such monitoring, companies can detect anomalies, hold partners accountable for service-level agreements, and maintain operational resilience, ultimately improving the overall customer experience.