In an insightful podcast episode, Derric Gilling, CEO of Moesif, converses with Mike Amundsen, an expert in the API ecosystem, to delve into the evolving significance of observability in API design and customer experience. The discussion highlights the distinctions between machine and customer observability, emphasizing the necessity of integrating observability from the start of API design to enhance product management and lifecycle. They explore best practices for tracking key metrics and the role of API product managers in overseeing customer experiences and maintaining API value. The conversation also addresses the impact of AI on observability, noting that AI-driven agents present both opportunities and challenges for API design, requiring careful monitoring and adaptation. As the landscape of APIs and observability becomes increasingly complex, organizations are urged to remain vigilant, using observability as a tool to stay ahead in innovation while ensuring that APIs continue to deliver value over time.