Find what your users are saying on X
Blog post from Modem
Modem’s X integration, available on paid subscriptions, monitors saved searches for posts about a company or product and brings actionable customer feedback into Slack and its broader support-tracking system. It filters out spam, retweets, giveaways, and low-value mentions, then groups relevant bugs, requests, questions, and praise into topics alongside feedback from sources such as support tickets, Slack, calls, GitHub, Discord, Intercom, and Sentry. Each matched post can be enriched with information about the author and company, associated with existing work such as Linear issues and GitHub pull requests, and shared in a designated Slack channel through automations. When an issue or feature request is marked shipped, Modem identifies the people who raised it across channels and suggests the appropriate place to respond, helping teams close the loop with customers.
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Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.