Julien Danjou, CEO of Mergify, discusses the challenges and frustrations developers face with Continuous Integration (CI) systems, which are intended to expedite development but often become obstacles due to issues like unreliable tests and lack of observability. He highlights the emotional and productivity costs of dealing with CI failures, such as context-switching and wasted time, which erode trust and confidence in the system. Danjou notes that CI is often perceived as a black box, lacking the necessary visibility and insight into test flakiness and failure causes, leading to inefficiencies and frustration among development teams. In response, Mergify has developed CI Insights, a product designed to provide clarity by identifying flaky tests, understanding job failures, and automating retries to improve CI reliability and regain developer trust. The goal is to transform CI into a tool that developers view positively, enhancing its role as a facilitator of faster, more reliable software delivery.