Mergify learned through experience that the process should serve the team rather than dictate its operations, leading them to transition from rigid Agile practices to a more flexible, culture-driven workflow. Initially, the company used a lightweight Kanban system, avoiding the bureaucracy of traditional Agile frameworks like Scrum, which they found diminished motivation and productivity. As they grew, challenges such as ownership and backlog management arose, prompting further refinement of their process to better align with their values of autonomy and collaboration. By prioritizing simplicity and trust, Mergify crafted a workflow that supports their remote team's creativity and independence, emphasizing the importance of tailoring processes to fit the unique culture and needs of a team rather than conforming to industry standards.