Why banks struggle to integrate with customers’ ERP systems (according to 260 banks)

Banks are increasingly prioritizing customer-facing ERP integrations, recognizing their importance for business success, as highlighted by a survey of 260 banks where over 90% acknowledged their significance. However, banks face challenges in effectively building and maintaining these integrations, often relying on in-house engineers whose time-consuming maintenance tasks lead to delays in product development and even employee turnover. Manual integrations are inefficient, causing customer churn and reduced sales, while outsourced solutions are costly and plagued by syncing issues due to outdated technology. Unified API solutions, such as those offered by Merge, present a promising alternative by providing scalable, aggregated API access to multiple ERP integrations, reducing the burden on engineers and improving integration performance, making them a preferred choice for banks moving forward.

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