Merge's Cookie Policy highlights the use of cookies to enhance user experience and requires user consent in line with their Privacy Policy. The article delves into the Model Context Protocol (MCP) tools, which are integral to AI agent workflows by providing specific functionalities from an MCP server. These tools, identifiable by unique names and descriptions, facilitate actions like ticket creation in project management systems or lead updates in CRMs, governed by strict input/output schemas to ensure security and prevent unauthorized actions. The text elaborates on the practical applications of MCP tools in customer support, lead management, and email communications, emphasizing their role in enhancing AI agent capabilities while safeguarding data. It also discusses the benefits of MCP tools, including security and efficiency, and provides insights into popular tool-calling platforms like Merge Agent Handler. The article concludes by underscoring Merge's role as not just a Unified API product but a comprehensive integration platform managing customer integrations.