Introducing the Universal Context Layer: a company brain that works with every AI tool and agent

Merge has introduced the Universal Context Layer in Merge for Workforce, a system designed to give AI tools and agents secure, reusable access to an organization’s knowledge, data, and skills while operating under each employee’s existing permissions. The platform syncs and vectorizes information from connected file storage, ticketing, and HRIS systems, enabling agents to search a pre-indexed knowledge base, cite sources, identify relevant tools, and avoid repeated live API calls or manual context setup. Merge says this approach can improve AI output quality, reduce token consumption, and let organizations configure context once for use across multiple AI tools and agent platforms. The system also creates a feedback loop by analyzing usage patterns and presenting administrators with recommendations for relevant skills, cost-saving changes, and potential data fixes, which they can approve or decline.

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