How to connect a Zendesk MCP with Codex (4 steps)
Blog post from Merge
Merge offers a solution that connects the AI tool Codex to Zendesk through its Merge Agent Handler, allowing developers to access real customer incident data directly from Zendesk tickets. This integration helps ensure that the fixes and features developed are based on accurate, detailed information rather than paraphrased summaries, improving the specificity and effectiveness of the code written. The process involves installing the Merge CLI, authenticating with both Merge and Zendesk, and configuring Codex to utilize this setup for accessing relevant Zendesk data. Merge Agent Handler provides managed credential storage, OAuth refresh handling, and per-user access control, which enhances security and auditability for teams working with customer PII or sensitive data. This integration facilitates the generation of bug fixes, documentation, and automation code grounded in actual ticket history while maintaining centralized control over data access and tool usage.