How to connect a ServiceNow MCP with Codex (4 steps)

Merge's platform facilitates the integration of various tools, including ServiceNow, with AI systems like Codex to streamline the automation of operational processes. By connecting Codex directly to ServiceNow through the Merge Agent Handler, developers can ensure that the code generated for automation tasks reflects the actual procedures, runbooks, and conditional logic stored in ServiceNow, rather than relying on memory or paraphrased descriptions. This connection allows Codex to access real-time data for tasks such as generating scripts for database failovers, post-incident reviews, and infrastructure-as-code, thereby improving accuracy and reliability. Merge handles credential storage, token rotation, and enforces per-user access control, which simplifies the management of credentials and enhances security by attributing tool calls to specific users. This integration is particularly beneficial for organizations aiming to maintain control over who can access specific data and for ensuring that automation tasks are grounded in the most accurate and up-to-date information available.