How to connect a ServiceNow MCP with Claude Code (4 steps)

Merge facilitates secure and efficient integrations for developers by connecting Claude Code to ServiceNow through the Merge Agent Handler, which simplifies the process of accessing live IT data like active incidents, change requests, and CMDB relationships. By utilizing a single CLI setup, developers can install the Merge CLI, authenticate once, and register the connection, allowing for direct querying and updating of ServiceNow records from the terminal. This solution eliminates the need for storing tokens locally or managing complex OAuth configurations, offering a centralized control layer that defines specific operations available to agents while maintaining a detailed audit trail. The integration is particularly beneficial for developers building IT operations tools, as it provides seamless access to critical ServiceNow data without the need for browser-based reports or REST calls, thus enhancing workflows like incident management and change deployment. Merge's integration platform, beyond being a Unified API product, also emphasizes managing customer integrations.