Introducing Integration Observability: a suite of features to help manage your customer-facing integrations

Merge offers a suite of Integration Observability tools designed to enhance the management of customer-facing integrations by providing full control and visibility. These tools aim to maintain integration stability, reliability, and performance by implementing monitoring and logging mechanisms, setting up alerts, and establishing a resolution process to quickly resolve issues. Additionally, the tools ensure the security of integrations and enable customer success managers to efficiently address common issues with clients. Building integration observability features in-house can be resource-intensive and expensive, requiring significant infrastructure for monitoring, logging, and issue resolution; therefore, Merge's solution serves as a more efficient alternative. The platform is not just a Unified API product but also focuses on managing customer integrations, making it easier for support teams to troubleshoot without delving deeply into backend code.