Company
Date Published
Author
Jon Gitlin
Word count
1136
Language
English
Hacker News points
None

Summary

Building and maintaining product integrations can be a resource-intensive process for in-house engineers, involving tasks such as accessing API documentation, implementing custom code, testing connections, and identifying integration issues. To overcome these challenges, companies like Snappy, Ledgy, and Travelperk have turned to Merge's Unified API and Integrations Management features, which enable them to manage integrations more efficiently and effectively. By leveraging Merge's platform, these companies have been able to shift the task of managing API integrations from engineers to customer support teams, build integrations with multiple HRIS systems through a single unified API, and access all the insights they need on their integrations in one place. This has allowed them to free up developers from building and maintaining integrations, meet clients' integration demands faster, and troubleshoot and resolve issues more quickly. Overall, Merge's integration platform has helped these companies to build and manage integrations at scale, while also improving their customer support and expanding their global presence.