How to get your Freshservice API key (4 steps)
Blog post from Merge
Freshservice, an AI-powered IT service management (ITSM) platform, offers a range of features for managing employee issues and workflows, which can be further enhanced through integrations with other applications. Users need to obtain an API key to facilitate these integrations, which involves creating an account, accessing profile settings, completing a CAPTCHA, and securely storing the key. Freshservice provides four pricing plans—Starter, Growth, Pro, and Enterprise—with varying features and rate limits, and users must be aware of potential API error codes. Merge offers a Unified API to streamline the integration process across various ticketing solutions, enabling users to quickly add integrations, including Freshservice, to their products. Jon Gitlin, a Senior Content Marketing Manager at Merge, highlights the value of their platform in managing customer integrations efficiently.