Merge is an integration platform that offers a Unified API, enabling users to add hundreds of integrations with a single build, making it highly scalable and efficient for customer-facing teams. It provides a suite of integration observability tools that allow teams to manage, diagnose, and resolve issues independently without extensive engineering resources. Merge's comprehensive set of unified APIs covers areas such as accounting, HRIS, ATS, ticketing, file storage, and CRM, supported by enterprise-grade security features. In contrast to Workato, which requires building one integration at a time, Merge offers sandbox environments for testing and prioritizes scalability and ease of use for customer-facing integrations. Other competitors like Tray.io, Zapier, Automation Anywhere, Mulesoft, Make, and Boomi each offer unique features, such as no-code automation, RPA capabilities, and pre-built connectors, catering to various integration needs and budgets. Ultimately, organizations are encouraged to evaluate their specific requirements to choose the most suitable integration solution, with Merge being positioned as a leading option for customer-facing integration needs.