Company
Date Published
Author
Irene Hu
Word count
1105
Language
English
Hacker News points
None

Summary

Merge has developed a Detailed Error Messages feature for its Merge Link UI component, enhancing user experience by providing clear, actionable insights into integration issues. This feature is designed to guide end users through complex integrations, which often involve more than simply signing in and sharing an API key, by delivering concise and understandable error messages. The development team focused on identifying common errors from product data, ensuring messages are simple and direct, and incorporating calls to action for more complex issues. Backend logic was carefully coded to ensure accuracy in error reporting, and extensive testing was conducted to capture edge cases and refine the user experience. The new feature aims to reduce the time support teams spend troubleshooting while improving the overall product experience, and it is available to all Merge customers, including those on the free Launch plan.