Company
Date Published
Author
Sherief Abul-Ezz
Word count
559
Language
English
Hacker News points
None

Summary

Luciq's App Ratings and Reviews platform is designed to enhance mobile app success by transforming app store reviews into actionable feedback, bridging the gap between engineering, product, and support teams. By selecting an app's bundle ID or package name, users can easily monitor existing and new reviews, filtering them by various criteria such as app version, rating, date, and country. The platform includes widgets that track ratings and reviews across different releases, offering insights into user sentiment through AI-generated summaries and the percentage of positive, negative, and neutral feedback. Additionally, Luciq's Session Replay feature allows teams to replay user sessions linked to specific reviews, providing a comprehensive view of user interactions to identify and fix issues that lead to negative experiences. By leveraging these tools, mobile teams are better equipped to deliver an app experience that can earn five-star reviews, fostering a user-centric development process.