Adapting the Google HEART UX Framework for Mobile Apps
Blog post from Luciq
Google's HEART framework is a user experience (UX) metrics approach that was developed by human-computer interaction researchers to bridge the gap between user-centered and data-driven metrics. The framework measures signals for Happiness, Engagement, Adoption and Retention, and Task Success, which are grounded in simplicity and knowledge of how to elegantly interpret quantitative metrics. To get started with the HEART framework, one must identify goals, choose relevant signals, and select specific, measurable metrics that can be tracked over time on a dashboard. The Google HEART framework is flexible enough to accommodate new methodologies as they develop and provides guidance through the Goals-Signals-Metrics process. By applying the HEART framework, mobile app owners can confidently track their progress with a focus on the right metrics for the right reasons.
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