In a rapidly evolving digital landscape, reducing Mean Time to Resolution (MTTR) has become a critical focus for organizations to ensure optimal performance and user satisfaction. An analysis of the 2024 Observability Pulse Report highlights that over 80% of IT and DevOps leaders experience MTTR exceeding multiple hours, with only 9% expressing satisfaction, indicating an urgent need for improvement. Key strategies to reduce MTTR include leveraging artificial intelligence (AI) for automated log analysis and root cause analysis, correlating deployment information with telemetry data to identify the impact of code changes, and employing observability tools for centralized visibility into application and infrastructure performance. These practices help minimize downtime and streamline troubleshooting by facilitating early detection, diagnosis, and resolution of issues. Companies like Logz.io are incorporating AI agents to enhance these processes, offering capabilities such as real-time data interaction and automated system status analysis, which have demonstrated significant reductions in troubleshooting time and system recovery speed.