What is business process management?

Business process management (BPM) is a systematic methodology focused on improving the efficiency, effectiveness, and agility of business operations through a structured approach to modeling, executing, managing, monitoring, and continuously enhancing processes. The four pillars of BPM—people, process, technology, and governance—are crucial for building scalable, reliable, and efficient business processes. By utilizing BPM, organizations can achieve benefits such as scalability, consistent and efficient operations, cost reduction, enhanced customer satisfaction, and increased visibility into operations. The BPM lifecycle typically involves stages such as process identification, discovery, analysis, redesign, implementation, and monitoring, allowing businesses to identify and rectify inefficiencies while optimizing processes for better outcomes. A variety of BPM tools, both proprietary and open-source, support these efforts by automating tasks, enabling real-time analysis, and facilitating collaboration across teams.